In Information and Communications Technology (ICT) partnerships or transactions between vendors and end-users, hardware or software solutions do not always realise the business benefits expected. There is ample scope for the parties involved to have a different understanding of the business requirements, constraints, the capabilities and responsibilities of the parties, and the appropriate training required to effectively achieve business outcomes.
The challenge is to communicate existing grievances effectively and deal with them effectively before they escalate beyond an amicable resolution. Trying to resolve the conflict through a legal process is often costly and lengthy and seldom resolves the underlying issues.
It can help all parties that are in dispute to engage impartial ICT Conflict Management services to seek to bridge the gap by bringing a fresh perspective and by creatively exploring strategic, communication, technical, project, and commercial innovations. Such facilitation can enable both parties to renew their existing relationship and progress forward with satisfaction.
The context of the facilitation might be resolution of an existing conflict, or even better minimising the risk of a conflict arising through expectation management; ensuring that an agreement includes all relevant practical aspects of effective cooperation.
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| What are we offering? |
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Plutonic Zoo offers impartial professional services either on behalf of all parties or on behalf of one party. We can have a formal role with pre-agreed authorities or an informal role to advise one or all parties on options to move forward, creatively and objectively.
We complement your in-house expertise. We find facts and raise awareness through workshops and interviews. We facilitate resolution of issues and we present findings and recommendations through presentations and reports. We facilitate implementation of agreed resolutions.
Depending on the situation we perform some or all of the following:
Clarify the status: situational analysis including perspectives from all stakeholders on parts that go well and on parts that do not go well;
Elicit all aspects of the existing conflicts;
Clarify expectations of all stakeholders and ensure they are understood;
Review the strategic goals and identify the means and alternative options to achieve them;
Review the contractual situation and identify contractual resolution options;
Review the technical implementation and identify technical resolution options;
Review the project management situation and identify project management resolution options;
Review the communication styles applied and identify interpersonal communication improvement options;
Manage stakeholder expectations;
Facilitate resolution of individual issues to clear the path to a preferred way forward;
Facilitate implementation of agreed tasks.
All of the above activities are focused on establishing or re-establishing trust among the project parties to avoid ongoing dependency on Plutonic Zoo.
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For an example of this service please review a Plutonic Zoo IT Conflict Management Case Study. |
A Plutonic Zoo presentation on How to get IT projects to succeed also includes case studies of this service. |
What are the benefits? |
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A project that is back on track;
Re-established trust between project stakeholders;
Increased self-awareness and confidence to deal constructively with conflict;
Increased insight into effective conflict prevention strategies for the next project;
Increased appreciation of others' paradigms and perspectives;
Ability to separate good conflict from bad conflict;
Better collaboration among project stakeholders;
More enjoyable working days.
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| How long will it take? |
In an initial complimentary discussion about your situation and our approach, we will define with you the most suitable plan |
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| What do you do next? |
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Contact Plutonic Zoo to explore what can be accomplished for your organisation, or submit your contact details through the boxes on top of this page and a representative from Plutonic Zoo will contact you to discuss your situation and needs.
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