Technology users are very cautious these days about their business problems being solved by IT. Businesses are acutely aware that the results of implementing technology solutions can be more of a problem than the problem they were supposed to solve, and are sceptical about vendors' claims.

Selecting the right software products is always difficult. Nonetheless there is a plethora of excellent products at bargain prices, and we see fewer organisations trying to develop solutions from the ground up than those building and integrating from proven components.

Today's technology often allows for a low risk solution architecture using proven products to a large extent, complemented, if needed, by customisation.

These conditions are giving rise to smaller IT practices with a focus, empathy and niche expertise in application software products and systems integration. It is often possible to implement very successful solutions using a blend of in-house people and the specific expertise you need for a particular solution if you have the perspective and experience of an expert available to you.

We offer IT Professional Services that deliver practical results and are focused on aligning the people, business and processes of our client. We specialise in helping our clients to exploit Information Technology for business advantage. We are not beholden to anyone and can assist you with impartial advice, implementation expertise to complement your own, and ongoing support. We do not bring a "cookie-cutter" that applied to others in the assumption that this will suit you or deliver value in your situation. We treat each customer as uniquely as they are.

In order to deliver impartial advice we conduct workshops, facilitate discussions, and hold one-on-one interviews to get to the key underlying business and technical issues, before considering possible solutions, to ensure optimal outcomes. In so doing, we identify business requirements, matching them with appropriate technical solutions based upon all the dimensions relevant to our client. These typically include; total cost of ownership, architectural fit, useability by the enterprise, and return on investment.

To deliver implementation project outcomes relevant to you, we plan the implementation of the project solution selected by you. You then define who from your own team can be made available for the project and we complement them with people who have the right expertise, personality and cultural fit from our Zoo. We can do this because of our unique delivery model with our Zoo of expert associates.

We offer ongoing support on-demand, where a client can call on us at any time with any query and we will agree how best to address the support need. We can predefine as much as practical to facilitate a targeted and quick response to your support needs. If appropriate this will be defined through a formal Service Level Agreement (SLA).

• Impartiality - all of our advice is completely neutral. We have no agenda, product or ulterior motive.
• Resourcefulness - our Zoo and our processes will bring you exactly the right experts for your needs.
• Perceptiveness - our only focus is our clients' success, which is our success.
• Flexibility - what works is often a precise accomodation. We understand the dynamics of organisations.
• Practicality - Technology can be an enabler, but it is not automatic.
• Flexibility - what works is often a precise accommodation. We understand the dynamics of organisations

• Identify the areas you would like to discuss then contact us.

• After an initial complimentary discussion about the complexity of your issue we will estimate the required time frame for you to arrive at a solution.

• After an initial complimentary discussion about your organisation, and the particular issues to be addressed, we will define the required effort, time frame, approach and money to undertake the engagement.

• Contact Plutonic Zoo to explore what can be accomplished for your organisation.