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| What are we offering? |
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Ongoing support and maintenance of your operational software applications.
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What are the benefits? |
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- Free up internal resources from routine operational maintenance.
- Timely update of vendor patches, updates and new versions.
- Immediate reaction to problems.
- Dedicated resource availability for enhancements and change management.
- Knowledge of the applications supporting your critical services retained.
- Proactive research on software problems.
- Systematic preventative maintenance.
- Advice on how the software applications can be enhanced.
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| What do we do? |
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Develop with you a detailed program of preventative maintenance.
- Develop with you a Service Level Agreement (SLA) on problem resolution.
- Develop with you an approach to application enhancements.
- Implement a change management process including testing scenarios.
- Conduct maintenance and enhancement program according to SLA.
- Analyse and implement vendor patches and updates.
- Provide Service Level Reporting to support your operation.
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| What do you have to do? |
- Define the scope: your software applications portfolio.
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| How long will it take? |
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- The parameters of the ongoing service will be determined within a week.
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| What do you have to invest? |
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- We will determine a suitable budget with you depending on the volume of bugs, patches, updates and enhancements expected in maintaining your applications.
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| What do you do next? |
- Contact Plutonic Zoo to explore what can be accomplished for your organisation.
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| Contact us now!
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