Human Capital Management

Support for the management of people, organisational goals and objectives and all of the processes required to align their roles to your goals and then, recruit, train, deploy and support them to achieve results.

We can help you ensure you have optimal staff performance: Contact Us

• Human Resources Information System (HRIS)
• Payroll
• Recruitment
• Rostering
• Performance Management
• Timesheets and Attendance Records

E-Learning

This area of Human Capital Management is the application of technology to every aspect of the learning process.

Using these techniques it is possible to provide training anywhere, anytime, cost effectively and to track and record progress including e.g. compliance with occupational health and safety training or quality assurance procedures. The delivery of training is personalised and paced to the student, and the tutor can track progress for all students from the desktop. Some products also address the development of course material.

The products widely differ in their approach and provide support to different aspects of the learning process. To tailor these technologies to your needs Contact Us

• Learning Management Systems (LMS)
• Sharable Courseware Object Reference Model (SCORM)
• Courseware Development
• Instructional Design
• Student Management
• Simulations
• Distance Learning

Knowledge Management

Effective knowledge processes and Knowledge Management (KM) are critical for businesses to respond effectively to competitive, organisational, customer and technological challenges.

Organisations that suffer from any of the following problems can benefit immediately from a KM solution:

• Competitors innovating at a faster rate.
• Lack of information sharing across organisational boundaries?.
• Lost business opportunities due to lack of information and linkages.
• Key staff leave, and along with them their knowledge, expertise, and contacts.
• Failure to apply existing knowledge to new challenges.
• Repeated failures, inconsistent performance across locations.

We develop and implement with you a comprehensive KM system (based on your organisation's vision, mission, people, processes, content and technology).

Your KM system is a model for the activity of your organisation to support improved organisational effectiveness and competitiveness.

A KM system includes processes, information content, technology applications, and a dashboard of performance measures.

To establish the best way to create your Knowledge Management solution, Contact Us

Content Management

Content Management is the hot topic today since many businesses are recognising the cost and time issues associated with clumsy and unwieldy methods of creating, approving and publishing content, to both their websites and other media.

The use of websites has transcended the ability of the technology department to sustain publication of information as a technical task. It must be automated to keep up.

Each product has a different integration capability, is addressing a particular target website model, and has particular strengths and weaknesses. We are familiar with all of these issues and can help you unravel them and select and implement the right application for your situation. Contact Us

• Ecoomerce Sites
• Intranets
• Extranets
• Community Forums
• Clubs, Guilds and Associations
• Media
• Syndication
• Applications Portals

Document Management

Document Management is a subset of Knowledge Management functions that are specific to handling documents.

The functions include a variety of composing, storage, retrieval, archiving and indexing features.

The data is typically held in databases or in specific file formats that are manipulated by native applications.

The components range from very specific applications designed for specialist publication processes to general frameworks within which custom build solutions can be created.

To establish the best way to create your Document Management solution, Contact Us

Content Aggregation Engines

Content Aggregation is a specialised technique often applied in the finance industry where all the bank accounts or investments of an individual, at any financial institution, are accessed via a single password on a single website.

This technique allows information to be collected together, either in real-time or on a schedule for the convenience of users. It has application in a wide variety of areas whereever it is possible to access data about a single entity that exists on a variety of websites, or where the data custodian is willing to provide access to it, for the convenience of the user.

If you think this technique could be useful in your business situation, Contact Us

Business Process Management

BPM is the ability to see and control all parts of a long-lived, multi-step information request or transaction that spans multiple applications and people in one or more companies.

BPM means harnessing and enhancing the value of business processes within extended enterprise, no matter who they involve.

A BPM solution is a graphical productivity tool for modelling, integrating, monitoring, and optimising process flows of all sizes, crossing any application, company boundary, or human interaction. To get your initial free consultation on Business Process Management Contact Us

Business Intelligence

This is a very broad area encompassing a variety of products with unique and specific features for the management of information about a business. Typically these products will have a particular focus; financial accounting, sales and marketing, or will have particular techniques for managing and analysing the data, or customised reporting facilities.

The right product for your needs can be matched once the requirements are understood.
For a free, no obligation consultation, Contact Us

• Dashboards
• Reporting Systems
• DataMarts
• Cubes
• Key Performance Indicators (KPI)
• Slice and Dice
• Data Integration
• Ad-hoc Analysis
• Online Aanalytical Processing (OLAP)

Enterprise Resource Planning

ERP (enterprise resource planning) is an industry term for the broad set of activities supported by multi-module application software that help a business's manage the important parts of its business, including product planning, parts purchasing, maintaining inventories, interacting with suppliers, providing customer service (CRM), and tracking orders.

It is an expansion of enterprise-centric optimisation and transaction processing to improve enterprise competitiveness.

To get your initial free consultation on Enterprise Resource Planning Contact Us

Customer Relationship Management

Customer Relationship Management encompasses a wide range of activities.

In most businesses the efficiency with which you deal with a customer and the extent to which you can personalise and integrate the experience throughout the many channels and locations operated by your business can be the difference between success and failure. See also Portals

These products all seek to provide help in identifying, tracking and integrating the customer information required to run your business. Each has distinct advantages and features focused on particular issues and each has a particular enterprise size that it is most economically suited for.

To make the best choice we will independently direct you towards the best investment option having examined your needs. Contact Us

eMarketplaces

The procurement of goods and services has been revolutionised by electronic transactions.
eProcurement is only one aspect of this value chain transformation. There are opportunities in auctions and reverse auctions, on demand catalogues, aggregated catalogues, syndicated product sets and a variety of other techniques for the efficient conduct of your business.

The main issue in this area is typically integration with your existing business systems and those of your partners.

These products all have different characteristics in respect of their ability to integrate in particular situations. While it will always be possible to "make it work", ease of integration will ultimately result in ease of ongoing operation, lower costs, and quicker maintenance and upgrade.

Let us help you check this out. Contact Us

EAI – Enterprise Application Integration

These products are the "glue" to hold together your business applications. The real pay-off from many business applications is the ability to, create information from data and to gather that data from all the nooks and crannies where it is held in your organisation.

This is a difficult area where the solution can be the problem. A poorly setup overall information architecture will not yeild the benefits you seek.

Purchasing a product will not necessarily, by itself, deliver this underlying basis for the solution, but purchasing the right product with the right services organisation who will take responsibility to deliver the results, will. This is what we do.

To find the best way to integrate your applications, Contact Us

Workflow

Every business executes processes to ensure consistent quality and to control the activity of the business.

So much more of these business activities today are "knowledge-based" and the involvement of more people is necessary. The growing sophistication of business also requires that those who know have the ability to contribute this knowledge to the business activity.

Automation and the speed with which a business must act requires that the process is not interrupted for lack of information, review or approval. Website content management is a good example, but Workflow applies to many activities.

Most business applications incorporate some element of workflow, but specialist applications are also available to apply this automation technique to any business process. Contact Us for more information.

Security

Security traverses all aspects of business systems and is more of a state of mind than a component or technology. However, there are many tools that can be used to apply a well thought out Security Policy and many will step you through the key issues that you will need to consider for peace of mind. Contact Us

• Firewalls
• Intrusion Detection
• Network Management
• Identity Management
• Public Key Infrastructure (PKI)

Collaboration

Collaboration is a normal business activity, but a steady stream of tools are being delivered onto the market that will open up endless possibilities to transform the way that your business operates to make it "supernormal".

The capabilties of today's collaboration tools are transforming the way we interact in business and are quick, easy to use and create competitive advantage.

We use these tools ourselves so Contact Us

Instant Messaging

Instant Messaging is one of the fastest growing phenomenona on the web and offers full function business communication tools used by corporations to communicate across far flung organisation units, to critical supply chain partners and beyond.

With Session Initiation Protocol (SIP) capabilities to detect whether someone is present at their workstation or not, to communicate instantly while on the phone with others, share files, videoconference and voice over IP, in an industrial strength, secure environment, Instant Messaging is sweeping the corporate world as fast as email did in the past. Instant Messaging is quickly being integrated into many business applications as a channel.

If you need to audit what Instant Messaging clients are already on your network, or want to explore how you can exploit this technology Contact Us

Portal Frameworks

The growing sophistication of website strategies, where multiple audiences are being addressed, multiple sets of content, a variety of interactive functions and growing sophistication of content delivery requires personalisation, interactivity, and integration with a variety of "back-end systems".

Many of the tools in this area address these issues, and are often teamed with other software tools such as Content Management Systems to do so. Each product has a different integration capability, has a particular organisation size for its design objective, and will have particular strengths and weaknesses. We are familiar with all of these issues and can help you unravel them and select and implement the right application for your situation. Contact Us